Wire Repair Technician - Network Services

Summary 

We are seeking, self-motivated, customer service focused individuals to be part of our team for the position of Cable Repair Technician.

This position entails working outdoors, operating independently and customer service. 

Responsibilities

Drive to and from residential and small business customer locations in a defined geographic area performing repair services on underground service lines on behalf of our client.

Dig and Repair CATV service drop, use of Shovels and Concrete Saw's

Operate equipment and vehicle in a safe manner, ensuring adherence to IMS’ safety program 

Interact with customers in a professional and courteous manner to ensure that their work orders are completed as requested

Provide a high level of customer service ensuring that any escalations or concerns are addressed professionally

Troubleshoot technical issues

Working at heights (climbing ladders).

Use of basic hand tools, Radio Frequency Meters, TDR’s and Multi Meters (Volt Meters)

Work outdoors at the customer location in all weather conditions.

Work on PC computer and various software applications 

Requirements - FULL TRAINING PROVIDED

Previous experience installing and repairing CATV, Internet, Alarms and phones

Previous work experience in telecom installation and repair would be an asset

Previous experience in Customer Service

Ability to manage a physically demanding position which involves sitting, standing, bending, climbing, lifting, working at heights, define colours and in confined spaces

Strong communication skills, both written and verbal

A positive attitude and customer focused approach 

Self-Motivated, ability to prioritize and organize work with little direction

Maintain a valid Ontario driver’s license and provide a driver’s abstract annually

Successful completion of a criminal background check

Work Conditions

Seasonal

Weekend work may required.

Able to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 75 pounds), working at heights, in confined spaces and in all types of weather conditions.

We offer competitive wages and training opportunities for growth and caree advancement  Company health and dental benefits available.

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