MSO Services

Recognizing that this industry’s future growth is tied to customer service excellence, and keeping in mind that our face is your face, IMS provides articulate, well-groomed, uniformed employees, trained in applying marketing/customer service skills in a technical environment that demands zero defects.

Focused on "getting it right the first time", our primary areas of operation continue to be directed toward enhanced customer contact.  Providing a full complement of services from Customer, to Tap, to Head End.  

With work centre locations throughout southern Ontario, a fleet of over 90 service vehicles, excellent trade references and supplier contacts, we are well positioned to manage any program on your behalf.

Our company was founded based upon values that place customers and employees first, while maintaining a continued commitment to quality service.

We have continued to grow utilizing these values and has helped us to earn the trust and confidence of our customers. We remain committed to total customer satisfaction in everything we do. That’s why today, IMS is a well managed, financially sound company that sets the standard for excellence in customer service and that’s why you can rely on us to manage your most important asset; your customer.

Currently we provide services to Cogeco Connexion and Rogers Communications. As well with single system operators.  Below is only a brief summary of the many services we provide. If you are interested in any of these services or looking to have a custom program developed for your organization, please contact us today through our contact page.

  • Residential and Commercial Installations/Service
  • CATV, VOIP and High Speed Internet Installations
  • Fibre Splicing including FTTH and Micronode installations
  • Underground Locate & Repair and Drop Replacement
  • Directional Drilling and Trenching services
  • MDU Rewire and Overwires - Fibre to the Suite
  • Drop Installations - Fibre and Coax
  • Panel Grooming and Upgrades
  • Rebuild, Leakage, Sweep and Hardening
  • Custom Programs
  • WiFi Hot Spot Installs
  • Digital Equipment Installations including Digital Transition
  • Debt Collection and Equipment Recoveries
  • System Tap Audits
  • Door to Door Sales (Commercial and Residential)
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